How Do I Return Or Exchange An Order?
We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund at your expence. Used gear must be returned within 30 days of delivery for store credit and a detailed explanation with video/pictures to proove your situation. Our eevaluation team will contact you and determin the outcome.
New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
Used gear, layals, paddleboards, seats paddles should be damaged have dings or scrapes due to abuse will be issued store credit in the form of credits applied to your nftsales account. We will not accept the return of products damaged due to abuse.
The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Place a new order with an email at firstname.lastname@example.org, and return your original item. You’ll receive a full refund for items returned in new, unused condition and store credit (issued in the form of credits applied to your account after our staff has evaluated the condition of the return. Damage caused to the product due to improper packaging during the return are not the responsability of NFTSALES) for the return of used product. Refunds and credits are issued as soon as your return is received by our Returns Department. Call (949-484-4600) or chat with an expert in our Customer Services Department if you’d prefer to make an exchange without setting up a new order.
(items that are defective beyond the 30 Day time frame are not covered by any store warranty)
If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department. or the manufacturer of the product mention where you purchased the product and make sure to keep a copy of your recipt.